We have been quite generous to customers over the years

BT are hiking their charges again. Why isn't there any deflation when you need it?

From the Guardian...

BT is putting up its prices for the second time this year, making calls 34% more expensive than they were six months ago.

The company put up the cost of calls in April and will do the same again at the beginning of October. From then, calls will be 5.25p per minute, up from 3.91p at the beginning of the year. The set-up fee – the cost of connecting a call – will rise to 9p. It was 6.85p in January.

The move will hit 12 million of BT's 14 million customers. Only those on its Anytime package, which costs £4.95 a month, will not be affected.

The latest increases will come into effect on 1 October. Customers were told of the change in the magazine that BT sends out with its bills.

"We have been quite generous to customers over the years, offering things like free calls to 0845 and 0870 numbers. Telephony costs have come down," a spokesman for BT said. "We advise customers to consider whether they would be better off moving to the Anytime calls package in order to avoid increases in daytime call prices and the set up fee. BT's Unlimited Anytime Plan costs just £4.95 a month, or 17p a day, and includes all your UK calls and calls to 0870 and 0845 numbers at any time."