How can IT be seen as innovators?

Its just not fair. Information Technology (IT) departments seem to always get the short end of the stick when it comes to being "liked" inside the company. In the absolute best case, when everything is going perfectly, they go unnoticed. In the more normal case, they are the "bad guys" who either can't give users what they want, or worse yet -- ban products and services that users bring into the workplace.

In his recent article, In Depth: Is Centralized IT Killing Tech Innovation?, Thomas Claburn of InformationWeek takes on this interesting topic looking at the problem from both sides. Our own Dave Girouard is also quoted from his recent talk at the MIT Sloan CIO Symposium.